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Meet us at World Marinas Conference (Venice) & FLIBS 2025
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Meet us at World Marinas Conference (Venice) & FLIBS 2025
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Privacy policy
Effective Date:13/10/2025
Privacy policy
Effective Date:13/10/2025
AD Teknoloji A.Ş. (“VELA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our customers, website visitors, and chatbot users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Services.
This policy applies to all users of our platform, including marina businesses (our clients) and their customers (end users) who interact with our chatbot via WhatsApp, Instagram, Facebook, or marina websites.
1. Who We Are
VELA is a smart AI assistant developed by AD Teknoloji A.Ş., a company registered in Turkey:
AD Teknoloji A.Ş.
Barış Mah. Koşuyolu Cad. Arge ve İnovasyon Binası Sitesi No:26/48
Gebze, Kocaeli, Turkey
Email: hello@askvela.ai
2. What Data We Collect
Depending on your interaction with VELA, we may collect:
From Marina Clients (our customers):
Depending on your interaction with VELA, we may collect:
From Marina Clients (our customers):
Name, email, phone number
Marina business details
Billing and payment information
Chatbot setup preferences
User and usage analytics
From End Users (guests/captains interacting with chatbot):
Name or nickname
Contact details (phone/email, if shared)
Boat and reservation details
Chat history and messages
Location-related metadata (e.g., marina name or GPS if provided by user)
Automatically Collected Data:
IP address and device/browser data
Language preferences
Timestamps and chat session metadata
3. Lawful Basis for Processing (GDPR)
We process personal data based on:
Consent: Where users voluntarily interact with the chatbot
Contract: To provide our services to marina clients
Legal obligation: Where required under applicable laws
Legitimate interest: Improving our product, analytics, and customer experience
4. How We Use the Data
We use personal data to:
Deliver our chatbot and automation services
Improve user experience and platform performance
Provide analytics and insights to marina clients
Send transactional messages (e.g. reservation confirmation)
Respond to complaints or service issues
Maintain platform security and detect fraud
5. Data Sharing
We do not sell your data. We may share limited data with:
Marina clients: For customer support and reservation handling
Service providers: Hosting, analytics, CRM, and payment systems
Legal authorities: If required under law or to protect rights/safety
Data transfers outside the EU/EEA are handled under Standard Contractual Clauses or other lawful safeguards.
6. Data Retention
We retain personal data:
For as long as necessary to provide the Service
In accordance with the client’s instructions
Or as required by law (e.g., financial records)
You may request deletion at any time by contacting us.
7. Cookies and Tracking
We use cookies and similar technologies to improve our website and chatbot experience. You can manage cookies via your browser settings. For full details, see our [Cookie Policy].
8. Your Rights (Under GDPR & CCPA)
Depending on your jurisdiction, you may have rights to:
Access your personal data
Correct or delete your data
Object to processing
Request data portability
Withdraw consent
File a complaint with a data protection authority
To exercise any rights, email us at hello@askvela.ai
9. Security
We implement industry-standard security measures (e.g., encryption, access controls, cloud protection) to keep your data safe. While no system is 100% secure, we take all reasonable steps to protect your information.
10. Children’s Privacy
VELA is not intended for users under 16 years old. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us for deletion.
11. Third-Party Links
Our Services may contain links to third-party websites or services (e.g., Instagram, WhatsApp). This policy does not apply to those platforms. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Service constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns, contact us at:
📧 hello@askvela.ai
+90 538 403 06 45
AD Teknoloji A.Ş. (“VELA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our customers, website visitors, and chatbot users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Services.
This policy applies to all users of our platform, including marina businesses (our clients) and their customers (end users) who interact with our chatbot via WhatsApp, Instagram, Facebook, or marina websites.
1. Who We Are
VELA is a smart AI assistant developed by AD Teknoloji A.Ş., a company registered in Turkey:
AD Teknoloji A.Ş.
Barış Mah. Koşuyolu Cad. Arge ve İnovasyon Binası Sitesi No:26/48
Gebze, Kocaeli, Turkey
Email: hello@askvela.ai
2. What Data We Collect
Depending on your interaction with VELA, we may collect:
From Marina Clients (our customers):
Depending on your interaction with VELA, we may collect:
From Marina Clients (our customers):
Name, email, phone number
Marina business details
Billing and payment information
Chatbot setup preferences
User and usage analytics
From End Users (guests/captains interacting with chatbot):
Name or nickname
Contact details (phone/email, if shared)
Boat and reservation details
Chat history and messages
Location-related metadata (e.g., marina name or GPS if provided by user)
Automatically Collected Data:
IP address and device/browser data
Language preferences
Timestamps and chat session metadata
3. Lawful Basis for Processing (GDPR)
We process personal data based on:
Consent: Where users voluntarily interact with the chatbot
Contract: To provide our services to marina clients
Legal obligation: Where required under applicable laws
Legitimate interest: Improving our product, analytics, and customer experience
4. How We Use the Data
We use personal data to:
Deliver our chatbot and automation services
Improve user experience and platform performance
Provide analytics and insights to marina clients
Send transactional messages (e.g. reservation confirmation)
Respond to complaints or service issues
Maintain platform security and detect fraud
5. Data Sharing
We do not sell your data. We may share limited data with:
Marina clients: For customer support and reservation handling
Service providers: Hosting, analytics, CRM, and payment systems
Legal authorities: If required under law or to protect rights/safety
Data transfers outside the EU/EEA are handled under Standard Contractual Clauses or other lawful safeguards.
6. Data Retention
We retain personal data:
For as long as necessary to provide the Service
In accordance with the client’s instructions
Or as required by law (e.g., financial records)
You may request deletion at any time by contacting us.
7. Cookies and Tracking
We use cookies and similar technologies to improve our website and chatbot experience. You can manage cookies via your browser settings. For full details, see our [Cookie Policy].
8. Your Rights (Under GDPR & CCPA)
Depending on your jurisdiction, you may have rights to:
Access your personal data
Correct or delete your data
Object to processing
Request data portability
Withdraw consent
File a complaint with a data protection authority
To exercise any rights, email us at hello@askvela.ai
9. Security
We implement industry-standard security measures (e.g., encryption, access controls, cloud protection) to keep your data safe. While no system is 100% secure, we take all reasonable steps to protect your information.
10. Children’s Privacy
VELA is not intended for users under 16 years old. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us for deletion.
11. Third-Party Links
Our Services may contain links to third-party websites or services (e.g., Instagram, WhatsApp). This policy does not apply to those platforms. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Service constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns, contact us at:
📧 hello@askvela.ai
+90 538 403 06 45